Refund policy
15-Day Refund Policy for Woblong.com
At Woblong.com, we strive to ensure that you are completely satisfied with our products and services. We understand that sometimes, a product may not meet your expectations. That's why we offer a straightforward 15-day refund policy. Here’s how it works:
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Eligibility Window: To be eligible for a refund, you must submit your request within 15 days of the purchase date.
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Condition of Product: The product must be in the same condition that you received it. It must also be in the original packaging. For digital products, you must ensure that all files are deleted and no longer in use.
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Proof of Purchase: Please include a copy of your email confirmation or the original receipt with your refund request to help us expedite the process.
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Initiating a Refund: To initiate a refund, please contact our customer support team at support@woblong.com. Provide them with your order number, the reason for requesting a refund, and any other relevant information that may assist in processing your request.
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Processing Refunds: Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.
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Exceptions: Certain types of items cannot be returned for a refund, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item.
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Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@woblong.com.
Thank you for shopping at Woblong.com. If you have any questions regarding our refund policy, please contact us at support@woblong.com.